Get help for adults
If you have been, or still are the victim of abuse, or you know someone who you think is being abused or neglected, you can make a report.
If an adult is in immediate risk of harm or danger call 999 and speak to the police.
Where to get help
I am concerned about myself
All adults have the right to live in safety and free from harm. Sometimes adults might need extra help so that they can live in the best way they can, despite any illness or disability they might have.
You can contact Adult Social Services directly if you feel you need extra help and support.
Vale of Glamorgan Adult Safeguarding: 01446 700 111
Cardiff Adult Safeguarding: 02922 33088
Out of Hours: 02920 788570
Concerns about abuse
Sometimes things may go wrong, or you might feel uncomfortable with a particular situation. It might be something happening in your own home, in care settings or out and about.
Here are some different organisations you can reach out to for support:
Mental Health: Mind Cymru – Call 0300 102 1234
NHS Crisis Mental Health Support – 111 +2 for urgent mental health support.
Violence against women, domestic abuse and sexual violence: Live Fear Free Helpline – Call 0800 8010 800
Advice on benefits, health money, housing or care: Age Cymru – Call 0300 303 44 98
Wales Learning Disability Helpline: Mencap Cymru –Call 0808 8000 300
LGTB+ Victims and Survivors of Abuse and Violence: Galop – Call 0800 999 5428.
If you are in immediate danger, call 999.
I am a family member, carer, or friend
Family members, relatives, friends and neighbours all have an important part to play in keeping adults with care and support needs safe from abuse and neglect.
It’s not always easy to spot the symptoms of abuse. Someone being abused may make excuses for why they’re bruised, they don’t want to go out or talk to people, or they’re short of money.
Sometimes adults might need extra help so that they can live in the best way they can, despite any illness or disability they might have.
If you are being abused or think someone else is being abused, please contact the Adult Safeguarding Team on
Vale of Glamorgan Adult Services: 01446 700 111
Cardiff Adult Safeguarding: 029 2233 0888
or if outside office hours in Cardiff or Vale of Glamorgan, contact the emergency duty officer on 029 2078 8570
Alternatively, you can visit Action on Elder Abuse Cymru if you prefer to receive independent advice.
If you believe an adult is in immediate danger, call 999.
I am a professional
As a professional, if you have reasonable concerns to suspect than an adult is at risk of abuse, you must report it. Adults at risk must be safeguarding to prevent and protect them from abuse or neglect.
For emergencies when an adult is in immediate danger, call 999.
Vale of Glamorgan Adult Services: 01446 700111
Cardiff Multi-Agency Safeguarding Hub (MASH): 02922 330888
Out of Hours: 02920 788570
I am a member of the public
Every adult has the right to live in safety, free from abuse and neglect.
If you believe an adult is at risk of abuse:
For emergencies when an adult is in immediate danger, call 999.
Vale of Glamorgan Adult Services: 01446 700111
Cardiff Multi-Agency Safeguarding Hub (MASH): 02922 330888
Out of Hours: 02920 788570